Krykiya Privacy Policy

1Introduction

Welcome to Krykiya's Privacy Policy. Krykiya ("we", "us", "our") is committed to protecting the personal data of every player who uses our platform. This Privacy Policy explains what information we collect when you use Krykiya, how we use that information, who we share it with, and what rights you have over your own data.

This policy applies to all users of the Krykiya website, mobile app, and any related services. By registering an account or continuing to use the Krykiya platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please do not use the platform and contact us to close your account.

Krykiya takes privacy seriously — not just because we are required to, but because our players in Bangladesh trust us with their personal information and that trust is something we work hard to earn and keep. We review this policy regularly and update it whenever our practices change.

2Data We Collect

Krykiya collects personal data in several ways — directly from you when you register or use the platform, automatically when you browse or play, and occasionally from third parties such as payment processors or fraud prevention services. Here is a breakdown of the categories of data we collect:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or responsible gaming obligations.

3How We Use Your Data

Krykiya uses the personal data we collect for the following purposes:

• Account management: To create and maintain your Krykiya account, verify your identity, and keep your account secure.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer in BDT.
• Legal compliance: To meet our obligations under anti-money laundering (AML) regulations, age verification requirements, and other applicable laws.
• Fraud prevention: To detect and prevent fraudulent activity, account abuse, and unauthorised access.
• Responsible gaming: To monitor play patterns and identify players who may need support, and to enforce self-exclusion and limit settings.
• Customer support: To respond to your queries, complaints, and requests efficiently.
• Platform improvement: To analyse how the platform is used and make improvements to the user experience.
• Marketing communications: To send you promotional offers and updates — but only if you have opted in to receive them. You can opt out at any time.

4Legal Basis for Processing

Krykiya processes your personal data on one or more of the following legal grounds:

• Contract performance: Processing is necessary to provide the services you have signed up for — running your account, processing payments, and delivering games.
• Legal obligation: We are required by law to collect and retain certain data, including identity verification records and transaction histories, for AML and regulatory compliance purposes.
• Legitimate interests: We process some data to protect the security of the platform, prevent fraud, and improve our services — where these interests are not overridden by your privacy rights.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent. You can withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5Data Sharing

Krykiya does not sell, rent, or trade your personal data. We share your data only where it is necessary to operate the platform or comply with legal requirements. The categories of third parties who may receive your data are:

• Payment processors: bKash, Nagad, Rocket, and banking partners receive the financial data necessary to process your transactions.
• Game providers: Certified game developers whose titles are hosted on Krykiya may receive anonymised session data for technical and fairness purposes.
• Identity verification services: Third-party KYC providers may process your identity documents to verify your age and identity.
• Fraud prevention services: Specialist providers help us detect and prevent fraudulent activity on the platform.
• Regulatory authorities: We may be required to share data with relevant authorities in response to lawful requests, court orders, or regulatory investigations.
• IT and hosting providers: Our infrastructure partners maintain the servers and systems on which Krykiya operates, under strict data processing agreements.

All third parties who process data on Krykiya's behalf are bound by contractual obligations to handle your data securely and only for the purposes we specify. We do not permit them to use your data for their own purposes.

6Cookies

Krykiya uses cookies and similar tracking technologies on our website and app. Cookies are small text files stored on your device that help us recognise you and remember your preferences. Here is how we use them:

• Essential cookies: Required for the platform to function. These keep you logged in, maintain your session, and enable core features. They cannot be disabled without breaking the platform.
• Preference cookies: Remember your settings such as language preference and display options so you do not have to set them every time you visit.
• Analytics cookies: Help us understand how players use the platform — which pages are visited most, where players drop off, and how we can improve the experience. This data is aggregated and anonymised.

Krykiya does not use third-party advertising cookies or allow external ad networks to track you through our platform. You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies may affect your ability to use the platform.

7Data Security

Krykiya takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or alteration:

• All data in transit is encrypted using SSL/TLS protocols.
• Payment data is processed through PCI-DSS compliant payment gateways and is never stored in plain text on Krykiya's servers.
• Access to personal data within Krykiya is restricted to staff who need it to perform their job functions, under strict access controls.
• Our servers are hosted in secure data centres with physical access controls, fire suppression, and redundant power systems.
• We conduct regular security reviews and penetration testing to identify and address vulnerabilities.
• In the event of a data breach that poses a risk to your rights, Krykiya will notify affected players and relevant authorities as required by law.

8Data Retention

Krykiya retains your personal data for as long as your account is active and for a defined period after account closure. Retention periods are determined by the type of data and the legal or regulatory requirements that apply to it:

• Account and identity data: Retained for the duration of your account and for 5 years after closure to meet AML and regulatory obligations.
• Transaction records: Retained for 5 years after the transaction date in line with financial record-keeping requirements.
• Support communications: Retained for 2 years after the last interaction to allow us to reference previous contacts if needed.
• Technical and usage data: Retained for up to 12 months in identifiable form, after which it is anonymised or deleted.
• Marketing preferences: Retained until you withdraw consent or close your account.

After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be linked back to you.

9Your Rights

As a Krykiya player, you have the following rights over your personal data. To exercise any of these rights, contact our support team at [email protected].

We will respond to all data rights requests within 30 days. In complex cases we may extend this by a further 60 days, in which case we will notify you of the extension and the reason for it.

10Children's Privacy

Krykiya is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use the Krykiya platform or provide any personal information to us.

If Krykiya becomes aware that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on Krykiya, please contact us at [email protected] so we can investigate and take action promptly.

11Changes to This Policy

Krykiya may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we use your data, we will notify you by email to the address registered on your account. Your continued use of the Krykiya platform after any update to this policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you may request account closure.

12Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how Krykiya handles your personal data, please get in touch:

• Email: [email protected]
• Live Chat: available 24/7 from within your Krykiya account dashboard.
• FAQ: visit our FAQ page for answers to common questions.

Our support team handles privacy queries in both English and Bangla and aims to respond to all email enquiries within 24 hours. For urgent data security concerns, please use Live Chat for the fastest response.